Careers

Company Intro

Wellman Cooperative Telephone Association (WCTA) is your hometown communication provider who has been proudly serving its members since 1952. WCTA is an independent communications company that provides broadband Internet, Telephone and Video service to approximately 1,200 subscribers in the Wellman, Parnell, rural Kalona, and rural Williamsburg areas, including portions of Washington, Johnson, Iowa, and Keokuk counties. WCTA offers first-class services comparable to those of any metropolitan area along with the personal service one would expect from a small-town company. Our priority is to provide our members with the high- quality services and support they can trust and rely on.

Job Position Description

WCTA is currently looking for a full-time Accountant/Customer Service Specialist who can multitask and likes working in a fast-paced environment. An ideal candidate would have an outgoing and friendly personality ready to greet and serve our members whether it be in person or over the phone. The priority for this position is to maintain financial records of the organization. Reviews, analyzes and interprets financial data. Prepares various financial statements and reports. Maintains general ledger by posting entries, ensuring balances are accurate and reconciling bank statements. Also responsible for accounts payable, payroll and maintaining company benefit packages. Ensures compliance with generally accepted accounting principles.

In this position you will also be a vital part of our customer service/technical support team as customer relations are very important to us. You will be responsible for selling and supporting the services and products we offer to our members. This person will be tasked with processing incoming customer payments, maintaining subscriber billing records to include updates from monthly service order activity, calculating and posting adjustments to member accounts including delinquent accounts and updating directory information, along with running our monthly billing process. Occasionally you will be asked to perform administrative tasks that require analysis and judgment. Draft and types letters, memos and reports. Compiles data and maintains files for reporting purposes. May also perform routine tasks using database or spreadsheet programs. Other tasks would be assisting with Marketing, Community Relations, and Reporting Projects. Willing to train the right candidate who has a good attitude, work ethic and pays high attention to details and values accuracy.

Required Qualifications

• Customer Service Experience.
• Accounting/Bookkeeping Experience.
• Excellent Communication Skills both Written and Verbal.
• Strong Computer Skills and proficient with Microsoft Office Products.
• Willingness to learn.
• Team Player

Preferred Qualifications

• Previous experience in the communications industry
• Interested in helping develop marketing and managing social media content.
• Interested in helping plan and carry out community related activities

Knowledge, Skills, and Abilities

• Punctual
• Accountability
• Self-Motivated
• Detail Oriented
• Outgoing, Friendly, Enthusiastic

Benefit Package Includes

• Competitive salary
• Company-funded 401K Plan
• Health, Dental, Vision, Life, Short Term and Long-Term Disability Insurance
• Paid Time Off, 12 Paid Holidays

Equal Employment Opportunity

Every decision made at WCTA concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, gender identity, physical or mental disability, genetic information, veteran’s status, or other characteristics protected by applicable federal, state, or local laws.

How to Apply

Applications should be submitted online at the following link:
Apply Here

If you are unable to submit your application online, please email your resume to:
dion.s@wellmantelephone.com

Company Intro

Wellman Cooperative Telephone Association (WCTA) is your hometown communication provider who has been proudly serving its members since 1952. WCTA is an independent communications company that provides broadband Internet, Telephone, and Video service to approximately 1,200 subscribers in the Wellman, Parnell, rural Kalona, and rural Williamsburg areas, including portions of Washington, Johnson, Iowa, and Keokuk counties. WCTA offers first-class services comparable to those of any metropolitan area along with the personal service one would expect from a small-town company. Our priority is to provide our members with high-quality services and support they can trust and rely on.

Job Position Description

WCTA is currently looking for a full-time Combination/Telecom Network Technician who can multitask and enjoys working in a fast-paced and always-changing environment. An ideal candidate would have an outgoing and friendly personality, ready to greet and serve our members whether in person or over the phone. The priority for this position is frontline customer service/technical support as customer relations are especially important to us. In this position, you will be responsible for maintaining and supporting the services and products we offer to our members.

The individual will be tasked with data provisioning customers, installing, and troubleshooting the services and products we offer. Other high-priority tasks will include fiber locating, fiber splicing, service drop installations to new locations, and maintaining plant records in our billing system/databases. Computer skills and an understanding of home networks/routers along with internet-connected devices are required. Other maintenance duties will include ongoing fiber maintenance, mowing, and building maintenance at company-owned properties and sites.

This position requires participation in the on-call rotation to assist in handling after-hour service calls. WCTA may be willing to provide additional training for the right candidate who has a good attitude, strong work ethic, high attention to detail, and values accuracy.

Required Qualifications

• Telecommunications Technician experience.
• Excellent communication skills (both written and verbal).
• Strong computer skills and proficiency with Microsoft Office products.
• Ability to lift 50 lbs.
• Driver’s License with a clean driving record.

Preferred Qualifications

• CompTIA Network+ or similar qualification.
• Fiber Splicing experience.
• Cable locating experience.
• Ability to run and maintain a Backhoe/Drop Plow.

Knowledge, Skills, and Abilities

• Punctual
• Accountability
• Self-Motivated
• Detail-Oriented
• Willingness to learn
• Outgoing, Friendly, Enthusiastic

Benefit Package Includes

• Competitive salary
• Company-funded 401K Plan
• Health, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• Paid Time Off, 12 Paid Holidays

Equal Employment Opportunity

Every decision made at WCTA concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of employment is made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, gender identity, physical or mental disability, genetic information, veteran’s status, or other characteristics protected by applicable federal, state, or local laws.

How to Apply

Applications should be submitted online at the following link:
Apply Here

If you are unable to submit your application online, please email your resume to:
dion.s@wellmantelephone.com

Company Intro

Wellman Cooperative Telephone Association (WCTA) is your hometown communication provider who has been proudly serving its members since 1952. WCTA is an independent communications company that provides broadband Internet, Telephone, and Video service to approximately 1,200 subscribers in the Wellman, Parnell, rural Kalona, and rural Williamsburg areas, including portions of Washington, Johnson, Iowa, and Keokuk counties. WCTA offers first-class services comparable to those of any metropolitan area along with the personal service one would expect from a small-town company. Our priority is to provide our members with the high-quality services and support they can trust and rely on.

Job Position Description

WCTA is currently looking for a full-time Customer Relations/Billing Specialist who can multitask and likes working in a fast-paced environment. An ideal candidate would have an outgoing and friendly personality ready to greet and serve our members whether it be in person or over the phone. The priority for this position is frontline customer service/technical support as customer relations is very important to us.

Responsibilities include:

• Selling and supporting services and products offered to our members.

• Processing incoming customer payments.

• Maintaining subscriber billing records, including updates from monthly service order activity.

• Calculating and posting adjustments to member accounts, including delinquent accounts, and updating directory information.

• Running the monthly billing process.

• Performing administrative tasks that require analysis and judgment, drafting and typing letters, memos, and reports.

• Compiling data and maintaining files for reporting purposes.

• Assisting with Marketing, Community Relations, and Reporting Projects.

Required Qualifications

• Customer Service Experience.

• Excellent Communication Skills, both Written and Verbal.

• Strong Computer Skills and proficiency with Microsoft Office Products.

• Willingness to learn.

• Team Player.

Preferred Qualifications

• Bookkeeping Experience.

• Previous experience in the communications industry.

• Interest in helping develop marketing and managing social media content.

• Interest in helping plan and carry out community-related activities.

Knowledge, Skills, and Abilities

• Punctual.

• Accountability.

• Self-Motivated.

• Detail-Oriented.

• Outgoing, Friendly, Enthusiastic.

Benefit Package Includes

• Competitive salary.

• Company-funded 401K Plan.

• Health, Dental, Vision, Life, Short-Term, and Long-Term Disability Insurance.

• Paid Time Off and 12 Paid Holidays.

Equal Employment Opportunity

Every decision made at WCTA concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, gender identity, physical or mental disability, genetic information, veteran’s status, or other characteristics protected by applicable federal, state, or local laws.

How to Apply

Applications should be submitted online at the following link: https://wellmantelephone.com/wcta-employment-application/

If you are unable to submit your application online, please email your resume to:
dion.s@wellmantelephone.com